#Servicenow service portal bundle verification
Multifactor Authentication- Adds a two-step verification requirement in which users enter more than one set of credentials for authentication of an instance.
#Servicenow service portal bundle update
Not really much of a feature, but it does update the stock portal theme to reflect the new branding colors. La Jolla Branding - Activates the latest ServiceNow branding, which includes WCAG-AA compliance for contrast. Request Cloning - Clone a submitted request by selecting multiple users in the Also request for list of the Additional Actions section. The widget can be configured by using the “Service Catalog > My Requests Filter” module. It’s nice to finally see this page finally improved, and I like the support for combining various ticket types, including Incidents, Requests, and HR cases. My Requests Page - Enable requesters to view open or closed requests, incidents, and tasks in Service Portal using the My Requests page.
Similar to the multi-catalog support… it’s nice to see this finally supported, but I don’t think portal users really care to browse through multiple Knowledge Bases just to find an article. Multiple Knowledge Base Support - Enables users to browse and search for articles across multiple knowledge bases by adding these knowledge bases to the Knowledge Bases related list when configuring a portal. Users of the portal don’t know what a Service Catalog is, so how are they going to understand when and why to change catalogs. It certainly checks the “multi-catalog support” checkbox, but in my opinion, this is not an intuitive implementation. This has been a long requested feature, but honestly… I’m not a fan of how it was implemented. Multiple Catalog Support - Enables requesters to browse and search for items across multiple catalogs by adding these catalogs to the Catalogs related list when configuring a portal. So, I’m very excited to finally have this feature supported in Service Portal, and it will certainly make it easier to develop turn-key themes for Service Portal. Up until now, SASS has only been available for use within the Page, Instance, and the Widget… but I would argue that the most relevant and needed place for SASS is within the CSS Includes on the theme. SCSS Support in CSS Includes - By far the most exciting new feature in Service Portal is SASS support within CSS Includes.
In this article, we will go over some of the changes to Service Portal as well as some of the new mobile features available in Madrid. In addition to a new interface, bug fixes, and enhancements, it’s also expected to include several new updates to Service Portal. As you may know, the newest addition to the ServiceNow family “Madrid” will be released sometime this year.
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